A&A does not discriminate unlawfully in access to or provision of services on the basis of race, color, national origin, age, disability, sex, religion, or another characteristic protected by applicable law.
What this means
People seeking care, individuals receiving services, families, caregivers, employees, applicants, and referral sources should be treated with dignity and respect. Service decisions are based on lawful factors such as needs, eligibility, authorization, provider orders, safety, service area, staffing, and current capacity—not a protected characteristic.
Communication and access support
When required by applicable law and appropriate to the service, A&A will take reasonable steps to provide effective communication, language assistance, auxiliary aids, or reasonable modifications. Call the office and explain what support would help you understand information, participate in the intake process, or communicate with the team.
How to raise a concern
If you believe you were treated unfairly or experienced an access barrier, call 216-230-9380 or use the contact page. Describe the general concern without placing detailed medical information in the website form. A&A will route the concern to an appropriate reviewer.
A&A will not retaliate against a person for making a good-faith discrimination complaint, requesting communication support, or exercising a right protected by applicable law.
External civil-rights information
Federal health-program nondiscrimination information and complaint instructions are available from the U.S. Department of Health and Human Services Office for Civil Rights. Current legal requirements can change, and the official government source controls.
