The A&A website is a public information and callback-request channel. It is not a patient portal, emergency service, or secure clinical messaging system.
Information you choose to provide
When you call, email, or submit a website form, A&A may receive your name, phone number, email address, general location, preferred contact method, and the general reason for your request. Provide only what is needed for a callback.
Do not submit diagnoses, medication lists, medical records, Social Security numbers, financial account details, insurance or Medicaid identification numbers, or emergency information through a website form or general email.
Technical information
The website, hosting provider, security services, and basic server logs may process technical information such as an IP address, browser or device type, requested page, approximate location derived from an IP address, referring page, and time of access. This information may be used to operate, secure, troubleshoot, and understand use of the site.
How information may be used
- Respond to a request or return a call.
- Route a general question to the appropriate team.
- Operate, secure, maintain, and improve the website.
- Comply with applicable law, protect rights, or address misuse.
When information may be shared
A&A may use service providers that support website hosting, forms, security, communications, or maintenance. Information may also be disclosed when required by law, to protect people or systems, or in connection with a lawful organizational transaction. A&A does not authorize service providers to use submitted information for their own unrelated purposes.
Health information and clinical communication
Health-information privacy is addressed separately in the Notice of Privacy Practices. If you need to send referral records or protected health information, call 216-230-9380 and ask for the appropriate secure channel.
Security and retention
A&A uses reasonable administrative and technical measures appropriate to a public website, but no internet transmission or storage method can be guaranteed completely secure. Information is retained only as reasonably needed for the purpose collected, operational records, legal obligations, or dispute resolution, then handled under applicable retention practices.
Third-party links and children
Links to government agencies, payers, map providers, or other websites are governed by those sites’ privacy practices. This website is intended for adults seeking agency information and is not designed to collect information directly from children.
Your choices and questions
You may choose not to use a website form and call instead. To ask about information you submitted through the public website, contact A&A at 216-230-9380 or info@aa-homehealth.com. Legal rights may vary depending on the information and applicable law.
Updates
A&A may revise this notice when the website, vendors, or practices change. The effective date shown on this page identifies the current public version.
