Service location
City, ZIP code, and the setting where support is needed.
For referral sources
A clear next step for every referral conversation.
Start with the service, general location, timing, and the person or team we should call back. A&A will explain the current process and secure information channel.
Who can call
One front door for different care partners.
A general referral conversation can begin with any member of the person’s care or support network. Authorization, consent, eligibility, orders, and program requirements are confirmed through the appropriate process.
- 01Physicians & medical practices
- 02Hospitals & discharge teams
- 03County boards & SSAs
- 04Case managers & care coordinators
- 05Families & authorized representatives
What to have ready
A faster conversation starts with five basics.
General care need
The service being considered and what has changed.
Timing
Requested start date, schedule, discharge date, or appointment time.
Program or payer
Plan, waiver, authorization, or provider-order information already known.
Callback contact
The best person and number for the next step.
Privacy comes first
Use the public form for a callback—not for records.
Do not put diagnoses, medication lists, medical record numbers, insurance IDs, Social Security numbers, or emergency information in the website form or general email. Call A&A and ask which secure channel is appropriate.
Published service lines
